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Terms of service

Terms of Service – Hazelle

Last updated: April 1, 2026

Welcome to Hazelle. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from Hazelle, you agree to be bound by these Terms.

1. General

  • By using our website, you confirm that you are at least 18 years old or accessing under parental supervision

  • We reserve the right to update or modify these Terms at any time without prior notice

  • Continued use of the website constitutes acceptance of the updated Terms

2. Products & Services

  • All products listed are subject to availability

  • We strive to display product colors and details as accurately as possible; however, slight variations may occur

  • We reserve the right to discontinue or modify products without notice

3. Pricing & Payments

  • All prices are listed in INR (₹) and are inclusive/exclusive of taxes as applicable

  • We reserve the right to change prices at any time without prior notice

  • Payments must be made through approved payment methods available at checkout

  • For Cash on Delivery (COD) orders, a flat fee of ₹100 may apply

4. Order Acceptance & Cancellation

  • Hazelle reserves the right to accept or reject any order at our discretion

  • Orders may be cancelled due to:

    • Product unavailability

    • Payment issues

    • Incorrect pricing or listing errors

  • Customers may request cancellations before the order is shipped

5. Shipping & Delivery

  • Orders are processed and delivered as per our Shipping Policy

  • Delivery timelines are estimates and may vary due to external factors

  • Hazelle is not responsible for delays caused by incorrect customer details

6. Returns, Refunds & Exchanges

  • Returns and exchanges are governed by our Return & Refund Policy

  • Products must meet eligibility criteria to qualify for returns or refunds

7. User Responsibilities

By using our website, you agree:

  • To provide accurate and complete information

  • Not to misuse the website for fraudulent or unlawful activities

  • Not to attempt to disrupt or harm the website or its services

8. Intellectual Property

  • All content on this website, including logos, images, designs, and text, is the property of Hazelle

  • Unauthorized use, reproduction, or distribution is strictly prohibited

9. Limitation of Liability

  • Hazelle shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website

  • Our liability is limited to the value of the purchased product

10. Third-Party Services

  • We may use third-party services (payment gateways, courier partners, etc.)

  • Hazelle is not responsible for issues arising from third-party services

11. Privacy

  • Your use of our website is also governed by our Privacy Policy

  • We are committed to protecting your personal information

12. Governing Law

  • These Terms shall be governed by and interpreted in accordance with the laws of India

  • Any disputes shall be subject to the jurisdiction of courts in your business operating location (you can specify city later)

13. Contact Information

For any questions regarding these Terms:
Email: care.hazelle@gmail.com

Frequently Asked Questions