Frequently Asked Questions
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery.
How can I contact Hazelle?
For any queries or support:
Email: care.hazelle@gmail.com
How do I care for my Hazelle bag?
- Keep away from excessive moisture
- Store in a dry place when not in use.
- Clean gently with a soft cloth
Detailed care instructions may vary by product.
What should I do if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with images or an unboxing video. We will assist you with a replacement or resolution.
Can I return or exchange my order?
Yes, we offer returns and exchanges as per our Return & Exchange Policy. Please ensure the product is unused and in original condition.
What materials are used in Hazelle bags?
We use high-quality, durable materials that offer a premium look and long-lasting performance. Product-specific details are mentioned on each product page.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available in selected locations. Additional charges may apply.