Shipping policy

Q: How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery.

Q: What should I do if I receive a damaged or wrong product?

Please contact us within 48 hours of delivery with images or an unboxing video. We will assist you with a replacement or resolution.

Q: Can I return or exchange my order?

Yes, we offer returns and exchanges as per our Return & Exchange Policy . Please ensure the product is unused and in original condition.

Q: What materials are used in Hazelle bags?

We use high-quality, durable materials that offer a premium look and long-lasting performance. Product-specific details are mentioned on each product page.

Q: Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available in selected locations. Additional charges may apply.

Shipping Policy – Hazelle
Last updated: April 1, 2026

At Hazelle, we strive to deliver your orders in a timely and secure manner. This Shipping Policy outlines our shipping process, timelines, and related information.

1. Order Processing

All orders are processed within 1–3 business days after confirmation
Orders are not processed on Sundays or public holidays
Once your order is shipped, you will receive a confirmation email/SMS with tracking details

2. Shipping Time

Estimated delivery timelines:

Metro Cities: 3–5 business days
Non-Metro Cities: 5–7 business days
Remote Areas: 6–10 business days

Please note that delivery times may vary due to unforeseen circumstances such as weather, logistics delays, or high demand periods.

3. Shipping Charges

Free shipping on all prepaid orders
A flat shipping fee of ₹100 is charged on all Cash on Delivery (COD) orders
Shipping charges will be clearly displayed at checkout

4. Order Tracking

Once your order is dispatched, you will receive a tracking link via email or SMS. You can use this link to track your shipment in real time.

5. Delays & Issues

While we aim to deliver within the promised timelines, delays may occur due to:

Courier partner issues
Weather conditions
Incorrect shipping details provided by the customer

Hazelle is not responsible for delays caused by incorrect address or contact information.

6. Failed Delivery Attempts

Our delivery partners will attempt delivery multiple times. If the order is undelivered due to:

Customer unavailability
Incorrect address

The order may be returned to us.
Re-shipping charges may apply in such cases.

7. Damaged or Tampered Packages

If you receive a package that appears damaged or tampered, please:

Do not accept the package, or
Record an unboxing video and contact us immediately

This helps us resolve your issue quickly.

8. International Shipping

Currently, Hazelle ships within India only.

9. Contact Us

For any shipping-related queries:
Email: care.hazelle@gmail.com

Frequently Asked Questions

How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery.

How can I contact Hazelle?

For any queries or support:

Email: care.hazelle@gmail.com

How do I care for my Hazelle bag?

Keep away from excessive moisture
Store in a dry place when not in use.
Clean gently with a soft cloth

Detailed care instructions may vary by product.

What should I do if I receive a damaged or wrong product?

Please contact us within 48 hours of delivery with images or an unboxing video. We will assist you with a replacement or resolution.

Can I return or exchange my order?

Yes, we offer returns and exchanges as per our Return & Exchange Policy. Please ensure the product is unused and in original condition.

What materials are used in Hazelle bags?

We use high-quality, durable materials that offer a premium look and long-lasting performance. Product-specific details are mentioned on each product page.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available in selected locations. Additional charges may apply.