How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery.

How can I contact Hazelle?

For any queries or support: Email: care.hazelle@gmail.com

How do I care for my Hazelle bag?

Keep away from excessive moisture Store in a dry place when not in use. Clean gently with a soft cloth Detailed care instructions may vary by product.

What should I do if I receive a damaged or wrong product?

Please contact us within 48 hours of delivery with images or an unboxing video. We will assist you with a replacement or resolution.

Can I return or exchange my order?

Yes, we offer returns and exchanges as per our Return & Exchange Policy . Please ensure the product is unused and in original condition.

What materials are used in Hazelle bags?

We use high-quality, durable materials that offer a premium look and long-lasting performance. Product-specific details are mentioned on each product page.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available in selected locations. Additional charges may apply.

Returns and Exchange

Return, Refund & Exchange Policy – Hazelle

Last updated: April 1, 2026

At Hazelle, we are committed to delivering premium quality products. If for any reason you are not completely satisfied with your purchase, we’re here to help.

1. Returns

We accept returns under the following conditions:

Return request must be raised within 7 days of delivery
The product must be unused, unwashed, and in original condition
All original tags, packaging, and invoice must be intact

Products that do not meet these conditions will not be eligible for return.

2. Exchange Policy

We offer exchanges for:

Damaged products
Defective items
Incorrect product received

Exchange requests must be raised within 48 hours of delivery with proper proof (unboxing video/images).

Subject to availability, we will arrange a replacement for the same product.

3. Refund Policy

Refunds are applicable only in the following cases:

Product is damaged or defective
Wrong item delivered
Order is cancelled before dispatch

Once the returned product is received and inspected, refunds will be processed within 5–7 business days.

Refunds will be issued to the original payment method.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer.

4. Non-Returnable Items

The following items are not eligible for return or refund:

Products purchased on sale or discount
Gift cards (if applicable)
Minor variations in color, texture, or finish (as these may occur due to lighting and screen differences)

5. Return Process

To initiate a return or exchange:

Email us at "swanprimelifestyle@gmail.com" with your order details
Share images/video.
Our team will review and approve the request
Reverse pickup will be arranged or instructions will be provided

6. Shipping Charges

Reverse pickup is free for damaged/defective/wrong items
For other returns, a nominal return shipping fee may apply

Shipping charges (if any) are non-refundable.

7. Cancellation Policy

Orders can be cancelled before dispatch only
Once shipped, the order cannot be cancelled

8. Important Notes

Please record an unboxing video at the time of delivery for any damage claims
Hazelle reserves the right to decline returns if the product does not meet the above conditions

9. Contact Us

For any return, refund, or exchange queries:

Email: care.hazelle@gmail.com

At Hazelle, we aim to ensure a smooth and trustworthy shopping experience for every customer.